Technical Errors

Are you having trouble purchasing a premium membership?

Please review the following common issues which can prevent the purchase of a premium membership.

Are the first and last name the same as the account holder?
Did you enter your bank code and account number correctly?
Does your account have enough money? Is it frozen or overdrawn?
Is your account information on a blacklist as a result of fraudulent payments over the internet from the past?

Should you have any questions for us, please contact us by clicking here and using the contact form.

In case you still have questions, you can contact our customer service under [email protected]. Other means of contact can be found in "Contact information".

Is your login information not working?

Please double check you entered your username and password correctly. Keep in mind your account may be frozen due to a billing issue or if you violated the terms and conditions of the site. Any profiles found to be used for commercial purposes will be deleted immediately.

Having problems registering?

Please make sure all fields have been filled in correctly. If you previously deactivated your account, please contact our customer service via e-mail at [email protected] and request the reactivation of your account.

You uploaded a photo but it is not showing in your profile?

Please note that we check photos to ensure they meet the guidelines of the website. It can take up to 48 hours before a photo is allowed to be included in your photo album.
Unfortunately you can’t post images that are not showing you.
Moreover, photos with any of the following contents will not be allowed; naked photos which show genitals, comics, landscapes, group pictures and single body parts (e.g. forearm with tattoo).

Having trouble selecting a profile picture?

Go to "My Photos" and then click the red star symbol under photo you want to select as your profile picture. Please note a change in profile picture can take up to 45 minutes to update. Also, remember only to choose a picture where you are easily visible and not naked.

Is it taking longer than 24 hours for your image to be shared?

Please note that we check images to ensure they meet the guidelines of the website. It can take up to 48 hours before a photo is allowed to be included in your photo album.
Unfortunately you can’t post images that are not showing you.
Moreover, photos with any of the following contents will not be allowed; naked photos which show genitals, comics, landscapes, group pictures and single body parts (e.g. forearm with tattoo).

What should I do if my site doesn’t display correctly?

A) Activate Java-Script:

Firefox: Select "Tools" from the menu bar (Windows) or "Edit" (Linux). Under "Settings" click "Contents", is where you can activate the JavaScript with just one click.

Internet Explorer: Select "Tools" from the menu bar and click "Internet Options". Click the "Security" tab, then the "custom level..." button. Once you have done this, scroll to the point of "Scripting", select "Enable Active Scripting" and confirm.

Opera: Click "Extras / Settings" on the left side of the menu bar. Under "advanced / content" check "JavaScript? enable" and then click OK.

Chrome: Click on the tool in the top right corner of the browser and select "Options". You can activate the JavaScript under "Details" and "Content Settings".

B) Delete Cache/Cookies:

Firefox: Under "Extras" you can select "Settings" located in the menu bar on the browser. Click on "Privacy" and decide how much how much to clear from Cookies/History.

Internet Explorer: Click on "Tools" in the top right of the browser. From there click "Internet Options" and here you delete the "Browsing history".

Opera: Click on the Opera icon and select "History". Choose how much you want to delete.

Chrome: Under the "Menu" item select "Google Chrome Custom" located in the upper right corner, and select "History". Once you have chosen "History" click again in the top right on "Edit" and you now have the option to delete the history.